All posts on November, 2017


ApprovedBusinessBusiness and finance

A merger between CVS Health and Aetna could be what the doctor ordered

STANLEY and Sidney Goldstein would scarcely recognise their creation. In 1963 the brothers opened a humble storefront in Lowell, Massachusetts, selling health and beauty products. Determined to put customers first, they named their enterprise Consumer Value Stores. Today the Goldsteins’ startup, soon afterwards sold to a bigger firm, is nothing short of a health-care Goliath.

Revenues at CVS Health reached $177bn last year, riches which come from 9,700 retail pharmacies and from its operations in mail-order drugs and sales of more expensive speciality medicines. The firm commands nearly a quarter of the American market for prescription drug sales (see chart). It is also the biggest pharmacy-benefit manager (PBM) in America, a type of middleman that negotiates bulk discounts on drugs with large pharmaceutical firms on behalf of employers and insurers.

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Developers

New Collaborative Platform to Spur Open Source AI Development

The Linux Foundation has announced an agreement with AT&T and Tech Mahindra to launch the Acumos Project, a new platform for open source development of artificial intelligence. The new platform is part of a broader effort to open up opportunities for AI collaboration in the telecommunications, media and technology sectors. AT&T is a Platinum Member of The Linux Foundation.

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Smartphones

iPhone X Delivers on Apple’s Promises and That’s Plenty, Say Reviewers

Reviews of Apple’s next generation iPhone X have started appearing online, and for the most part, critics have showered praise on the product. “The iPhone X is clearly the best iPhone ever made,” wrote Nilay Patel. “It’s thin, it’s powerful, it has ambitious ideas about what cameras on phones can be used for, and it pushes the design language of phones into a strange new place.”

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SMB

6 Ways E-Commerce SMBs Can Offer Great Customer Service on a Tight Budget

Keeping customers satisfied is the No. 1 priority of any retail business. Technological advances such as interactive voice response systems, chatbots, omnichannel accessibility and robotics have helped many large e-commerce companies improve customer satisfaction rates. However, these options require financial and manpower resources that small and mid-sized firms often don’t have.

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