All posts on February, 2018


Five9 President Dan Burkland: Leveraging Tech for Great Customer Experiences

“We’re seeing a digital transformation take place, where companies are moving their contact centers to the cloud,” noted Dan Burkland, president of Five9. “There are two key criteria for a contact center — there’s the CRM and the contact center infrastructure, and those two really go hand-in-hand. You bring a call, chat, text or email into the center, and you have to look for an agent who’s available and properly skilled to handle such an interaction.”

Read more 0 Comments
ActualidadAlimentaciónAmazonDestacadosGrupo DIAPrime Now

Amazon Prime Now amplía su oferta en Valencia con entregas ultra-rápidas de productos de La Plaza de DIA y del Mercat Central

Los clientes de Amazon en Valencia podrán comprar online y pedir una selección de productos de alimentación de La Plaza de DIA y de un grupo de comerciantes del Mercat Central de Valencia. Productos como fruta fresca, verduras, pollo y pescado, así com…

Read more 0 Comments